Welcome to the 2016 MLA Annual Conference! MLA looks forward to celebrating its 125th Anniversary with you.
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Friday, September 30 • 3:50pm - 4:50pm
Always Be Closing: Providing Effective Customer Service in Libraries

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Are you getting the most out of your interactions with your public, staff, and stakeholders? Do you have fantastic programs that go unattended? Regular patrons not coming around as often, or newcomers that get their cards and seem to never return? Rediscover the fundamentals of good customer service! This program covers customer service and sales best practices to create a solid patron-focused culture in your library.


Jake Fejedelem, Technology Librarian, Austin Public Library

Jake Fejedelem has been fascinated with the art of customer service since his first job in retail. He has a wide variety of front-line customer service, selling everything from dishes to pet food, including 15 years in public libraries big and small. Currently the Technology Librarian... Read More →

Friday September 30, 2016 3:50pm - 4:50pm CDT
Lake Superior Ballroom O